How To Cancel Doordash Order?

How To Cancel Doordash Order?

Are you wondering how to cancel Doordash order? New users on Doordash might feel a little discomfort while using this application. Canceling orders once placed is a sort of challenge for them. So, have you ever mistakenly ordered the wrong food item on Doordash? Don’t panic! This kind of mishap is quite common whether you are a beginner or a frequent user! Today, I will help you to learn how to cancel Doordash order delivery. Make sure you stick till the end to know the details regarding its refund policy too. Now, without wasting much time, let’s learn how to cancel Doordash order in-depth.

How To Cancel Doordash Order?

You can easily place and cancel your orders on Doordash just like other online food delivery services. But when it comes to canceling Doordash orders, there are two different ways to do it.

  • By Using SmartPhone
  • By Using Desktop

One of the fastest ways to learn how to cancel a Doordash order after being accepted is by using the Doordash app. So, let’s now jump directly on the step-by-step tutorial on how to cancel a Doordash order on phone and desktop.

Cancel Doordash Order By Using SmartPhone

Over here, you will get to know how to cancel Doordash order on the phone in detail.

  1. Open and Log-in into the Doordash Mobile App.
  2. Locate the orders tab on your dashboard.
  3. Here, the list of previous and in-progress orders appears.
  4. Select your in-progress order that you want to cancel.
  5. Tap on view order details.
  6. Now, tap on cancel items.
  7. Choose your reason for cancellation in the next section. 
  8. Afterward, tap on the Help menu located at the top right corner.
  9. Your cancellation process will now begin.
  10. After a while, the customer support menu will appear.
  11. All the details regarding the refund and terms of cancellation will be displayed.
  12. Tap on cancel order if you agree with its terms and conditions.

You can keep on reading to know what to do if your Doordash cancel order is taking too long.

Cancel Doordash Order By Using Desktop

Doordash users can easily manage their ongoing orders by visiting the Doordash website on their desktop. You can use the following steps if Doordash is stuck on confirming your order on Reddit.

  1. Open the Doordash website on your desktop.
  2. Now, sign in to Doordash account.
  3. Locate the hamburger menu on your dashboard.
  4. Double-click on it to open the main menu.
  5. Over here, click on the orders option.
  6. Search and select the order you want to cancel from the list of options.
  7. Lastly, click on the cancel option to cancel your selected order.

Continue reading to know more about how to cancel Doordash order and its refund policies.

Cancel Doordash Order With Refund

Many Doordash users prefer online payment while placing their orders via mobile app. This mobile application also allows you to apply for a refund of your cancelled order. 

You can go along with the below steps to know how to cancel the Doordash order with a refund.

  1. Open and Log-in in to the Doordash Mobile App.
  2. Locate the orders tab on your dashboard.
  3. Here, the list of previous and in-progress orders appears.
  4. Select your in-progress order that you want to cancel.
  5. Tap on view order details.
  6. Now, tap on cancel items.
  7. Choose your reason for cancellation in the next section. 
  8. Afterward, tap on the Help menu located at the top right corner.
  9. Your cancellation process will now begin.
  10. After a while, the customer support menu will appear.
  11. All the details regarding refunds and terms of cancellation will be displayed.
  12. You can also add on extra details regarding the orders.
  13. Now, the app will ask you to choose between credits or cash options.
  14. After a few days, your money will be refunded.

Unfortunately, it is not necessary that you will always receive a refund. Doordash will only accept your refund request if it falls under the following categories.

  • Missing food items
  • Receiving somebody else’s order
  • Not delivering on time

Alternative Methods To Cancel Doordash Order With Refund

Apart from the above method, I have listed down other three alternative ways to get a Doordash cancel order refund.

  • Contacting Doordash Via Call
  • Contacting Doordash Via Chat
  • Contacting Doordash Via Email

Among all these methods, one of the easiest methods is contacting Doordash by calling its customer service. You can keep on reading further to understand how to cancel Doordash order with refund in more detail.

  • Contacting Doordash Via Call

You can apply for a refund request for your cancelled Doordash order by simply contacting its customer service. It can be done by using the following Doordash customer service number: 855 – 431 – 0459. Make sure you explain to the representative why and how you need the refund properly.

  • Contacting Doordash Via Chat

Sometimes, you might not be able to make contact with the Doordash customer representative via call. In such cases, you can chat with them by using their live chat option. While chatting, do mention your issue with the order along with why and how you need the refund in detail.

  • Contacting Doordash Via Email

The third way to get a Doordash refund is by contacting them through email. This can be done by sending your refund request to [email protected]. For this method, you must also remember the following listed points.

  1. Make sure you include all the information regarding your cancelled order.
  2. You can also add the pictures in your email body.
  3. Do not forget to mention whether you want the refund in cash or credit form.

You can continue to read to know about different Doordash refund policies.

Different Doordash Refund Policies

Every food delivery company has certain terms and conditions regarding refunds on cancelled orders. Surprisingly, Doordash has five different forms that allow you to obtain your money back on cancelled orders. 

Let us have a look at the types of refund Doordash offers to their customers.

  • Full Refund

You are eligible for a full refund on your cancelled orders only if you have cancelled them a few minutes after placing them.

  • Partial Refund

Doordash also offers you a partial refund facility. This refund is applicable if you have cancelled the order after the restaurant starts preparing your meal and the driver hasn’t been allotted.

NOTE: You get no refund if you have cancelled the order after the restaurant starts preparing your meal and the driver has been allotted.

  • Doordash Credits

Doordash credits is a great option if you do not want cash refunds. You can use this credit while placing your next order to save some bucks!

  • Re-Delivery

This particular option can be only considered if some of your food items are missing from your order.

Doordash Order Cancelled Refund Time

In the above section, we have explored how to cancel a Doordash order and its different refund policies. Generally, refunds are credited based on the method you choose for paying the order. Below, I have roughly mentioned refund methods and time.

Method Time
Credit Card 3 to 5 days
Debit Card Up to 10 days
Gift Card Balance 2 to 3 hours
Prepaid Credit Card Up to 30 days

Cancel Doordash Order As A Driver

Nowadays, almost everybody opts for online food delivery services instead of going outdoors. You must be surprised to know that even drivers have equal authority to cancel online orders just like customers.

You can go along with the following steps to know how to cancel a Doordash order as a driver.

  1. Open and Log-in in to the Doordash Mobile App.
  2. Go towards the top right side corner of the dashboard.
  3. Over here, tap on the “?” symbol.
  4. In the picking up section, select the assign the delivery option.
  5. A list of reasons for unassigning the delivery option appears.
  6. Select the reason that is suitable for you.
  7. Next, tap on the submit/submit request option.
  8. Tap on the continue option to confirm your request.

Note: These steps can only be useful if you have not picked up the order. In case you have picked up the order, you should contact support to unassign it.

Get answers to your queries on Querclubs

FAQ

How To Cancel Doordash Order After Accepted?

You can follow these steps to cancel your Doordash order after accepting it.

  1. Open and Log-in in to the Doordash Mobile App.
  2. Locate the orders tab on your dashboard.
  3. Here, the list of previous and in-progress orders appears.
  4. Select your in-progress order that you want to cancel.
  5. Tap on view order details.
  6. Now, tap on cancel items.
  7. Choose your reason for cancellation in the next section. 
  8. Afterwards, tap on the Help menu located at the top right corner.
  9. Your cancellation process will now begin.
  10. After a while, the customer support menu will appear.
  11. All the details regarding the refund and terms of cancellation will be displayed.
  12. Tap on cancel order if you agree with its terms and conditions.

How To Cancel Doordash Pickup Order?

You can easily cancel the Doordash pickup order by simply informing the restaurant where the order is being placed.

How To Cancel Doordash Order On App?

You can follow the below steps to learn how to cancel Doordash order on iPhone.

  1. Open and Log-in in to the Doordash Mobile App.
  2. Locate the orders tab on your dashboard.
  3. Here, the list of previous and in-progress orders appears.
  4. Select your in-progress order that you want to cancel.
  5. Tap on view order details.
  6. Now, tap on cancel items.
  7. Choose your reason for cancellation in the next section. 
  8. Afterwards, tap on the Help menu located at the top right corner.
  9. Your cancellation process will now begin.
  10. After a while, the customer support menu will appear.
  11. All the details regarding the refund and terms of cancellation will be displayed.
  12. Tap on cancel order if you agree with its terms and conditions.

Is Doordash First Order Free?

First Order, $0 Delivery Fee is a paid marketing promotion on DoorDash that encourages new customer acquisition by offering Free Delivery to first time customers! When a customer logs into DoorDash, they will see “Free delivery over $15” in place of the delivery fee from your stores.

Conclusion

Cancelling a Doordash order will no longer be a daunting task once you know how to cancel a Doordash order before arrival! In the above section, we have studied two easy ways to cancel your Doordash orders. This includes cancelling orders either by using the Doordash app or website. You can even directly contact its customer service to speed up the cancellation procedure. Also, there are different Doordash online refund services that will help you to apply and get a refund on cancelled orders. Thus, make sure you follow all the above-mentioned steps of how to cancel Doordash order to get your money back.

 

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Janet Brown

Altaf Shaikh is the QuerClubs bestselling author of They Both Die at the End, More Happy Than Not, and History Is All You Left Me and—together with Becky Albertalli—coauthor of What If It’s Us. He was named a Publishers Weekly Flying Start. Adam was born and raised in the Bronx. He was a bookseller before shifting to children’s publishing and has worked at a literary development company and a creative writing website for teens and as a book reviewer of children’s and young adult novels. He is tall for no reason and lives in Pune.